Watkins recognises the importance of offering both Planned Preventative Maintenance (PPM) and a full Customer Care service to all our clients, specifically monitoring and maintaining completed plantrooms and energy centres on all our projects, which in turn supply both heating and hot water to all dwellings, apartments and penthouses.

All our Maintenance works are carried out in accordance with the BE&S (HVCA) Standard Maintenance Service Specification (SFG 20) as a guide. Our Customer Care and Maintenance team operate a 24/7 call out system 365 days a year with night call outs being attended to by the individual departments, Customer care engineers will deal with all problems within the apartments and the PPM engineers will deal with the communal plant room, however both sets of engineers will work alongside each other whenever necessary. PPM contracts are all programmed in to satisfy our client’s needs, whether it be a standard call, a call out or a service visit, these are all booked in with our office.

Our Customer care department can respond within agreed timescales including an emergency attendance within 4 hours if deemed necessary. All our PPM Contracts can be tailor made to suit any site including as much or as little as our clients may require working to achieve the best and most economic options to maintain the plant and equipment at optimum working ability. Each site has its own PPM log book on site. This includes engineers report sheets, service and commission sheets, company health and safety, programme of works, and specific task sheets for the equipment on site